Using SurveyMonkey, Twitter first asks users why they haven't switched. Then Twitter presents users with a list of the most common issues users have complained about with respect to the new version and asks users to rank how much they agree or disagree with each of the statements. These include, "I have to click an extra time to see my lists," "Sometimes I just see a white screen when I log in," "I don't like change. Old Twitter is fine," "There's too much stuff. It feels cluttered.," "It hides my background," "I don't like the 2 column layout," and "I can't find my Direct Messages."
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